Effective Date: 02.02.2025
Overview
At VistraHost, customer satisfaction is our priority. We strive to provide the best hosting services and support to meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Refund Policy
We offer a 7-day refund policy for shared hosting and VPS plans. If you encounter technical issues that cannot be resolved by our support team within this period, you are eligible to request a refund.
2. Eligibility for Refund
- Refund requests must be made within 7 days from the date of service activation.
- Refunds are only applicable if you face a technical issue that our team is unable to resolve.
- Requests must be submitted through our official support channels.
3. Non-Refundable Services
Certain products and services are non-refundable, including but not limited to:
- Dedicated servers.
- Domain name registrations and renewals.
- Custom add-ons or software licenses.
4. Conditions for Refund Denial
Refund requests will be denied under the following circumstances:
- Requests made after the 7-day window.
- No valid technical issue reported, or the issue was resolved by our support team.
- Violations of our Terms of Service .
- Accounts suspended or terminated due to policy violations.
5. Refund Process
If your refund request is approved:
- The refund will be processed to the original payment method used.
- Processing times may vary depending on your payment provider.
- Any applicable transaction fees may be deducted from the refund amount.
6. Contact Us
If you have questions about our Refund Policy, please contact us:
VistraHost
Email: info@vistrahost.com
Last Updated: 02.02.2025